Subscriber Resources

STATEMENT FROM MARCUS PERFORMING ARTS CENTER
Marcus Performing Arts Center continues to navigate the widespread suspension of live events during this global health crisis. In accordance with statewide guidance regarding the COVID-19 virus the Marcus Center is closed to the public including all Box Office walk-up windows, administrative offices, and the Morning Glory Gallery.

If you have tickets for a cancelled performance, you will be contacted directly by your point of purchase to outline your options, which include credits, refunds, or a donation. The Marcus Performing Arts Center is a 501(c)(3) nonprofit institution and relies on both ticket sales and contributed revenue for all operational needs related to our artistic and educational mission. We ask those in a position to help to consider donating the value of their tickets to support programs that promote our community and introduce new audiences to the arts.

Refunds are only available for tickets purchased directly through the Marcus Center or Broadway Across America. We are not responsible for the refund practices of secondary ticket providers or other sources.

When we are able to resume performances, we look forward to welcoming you back to the theater to enjoy the shared experience of seeing stories unfold live on stage.

All organizations thank you for your understanding, patience, and continued support.

 


 

SUBSCRIBER BENEFITS & POLICY INFORMATION

 

Broadway Subscriber Login

 

Email the Marcus Center Box Office:
tickets@marcuscenter.org

Broadway Across America Subscriber Hotline:
800.905.7469
Mon-Fri: 9:00am-5:00pm


TICKET EXCHANGES*
As a Season Subscriber, you may exchange your tickets to another performance of the same production. Exchanges can be processed for free online, by phone or in person at the Marcus Center Box Office. You must have your tickets in hand for in person exchanges. All ticket exchanges must be processed at least 24 hours prior to your originally scheduled performance. If your show is on a weekend, please complete your exchange by 5pm on Friday.


ADDITIONAL TICKET PURCHASES**
Subscribers may order additional tickets before they go on sale to the general public. Simply log into your online account to purchase additional tickets for family and friends.


LOST TICKETS
If your tickets are lost or stolen simply contact one of our Subscriber Hotlines. For security, lost tickets will only be reprinted the day of the show. Season Subscribers can pick up their tickets at the Will Call window one hour prior to the performance (please present photo ID). Please note: replacement tickets can only be picked up by the Subscriber listed on the account.


INCLEMENT WEATHER
All performances will go on as scheduled, regardless of weather conditions. If you miss a performance due to inclement weather or for another reason, please contact the box office at 414.273.2787. All reseating is subject to availability and may not be offered due to show restrictions. Sorry, missed performances cannot be refunded or exchanged.


LATE ARRIVAL
Late arrivals will be seated at the discretion of management, according to the wishes of the production.

 

TERMS AND CONDITIONS: Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America® Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com/SubscriberTerms. By purchasing a Season Subscription, you agree to such Terms and Conditions.

Prices, shows, artists, dates and times are subject to change at any time without notice.
*Comparable seating locations are not guaranteed. When exchanging into a higher-priced seat/performance, the price difference must be collected when processing the exchange. Refunds for the difference, if you exchange into a lesser-priced seat/performance, will be processed within 7–10 business days following the exchange. Due to the popularity of some shows, ticket exchanges may not be available, or only for a limited window of time. Missed performances cannot be refunded.

**Pricing for additional ticket purchases include a $10 per ticket service fee and a $4 per ticket facility fee. Each account may purchase up to two (2) additional tickets for shows within the season package and up to eight (8) for season options, while supplies last. Any tickets purchased over the limit will be cancelled without notice. Due to demand for the season, availability of seats is limited. Seating locations for additional tickets are subject to availability. Prices are subject to change without notice.

Automatic Renewal

You should join Season Ticket Automatic Renewal (STAR) because:
  • You will be FIRST IN LINE to upgrade your subscription package seats, buy additional tickets, and make exchanges for the new season’s shows. (Some restrictions may apply.)
  • It’s the EASIEST WAY TO KEEP YOUR SEATS by letting our team renew your subscription for you. Never miss a renewal deadline and risk losing your seats.
  • We offer a MONEY-BACK GUARANTEE. If you decide you don’t want to renew for any reason, you can receive a full refund as long as you contact us by 5:00 PM on the Renewal Deadline.

STAR FAQ

WHAT IS IT?

Season Ticket Automatic Renewal (STAR) is a risk-free, convenient service offered to handle the renewal process on your behalf to ensure you never miss a deadline.

WHAT IF I DECIDE THAT I AM NOT INTERESTED IN THE NEW SEASON?

If you change your mind once the season is revealed, contact us by the Renewal Deadline, and we’ll refund you in full and cancel your seats.

HOW DOES IT WORK?
  • There are two ways to join, either via an invitation emailed to you, or as part of your season subscription renewal. If renewing by phone or in person, just be sure to tell the agent you’d like to automatically renew moving forward. Once enrolled, we’ll renew you automatically season after season.
  • Before the season is announced, you will receive an email containing a reminder of the credit card on file, the date we will charge the card, the amount we will charge the card, and if you are using the payment plan – the total amount for your subscription renewal.
  • A few days before the season announcement, we’ll charge your card on the date listed in the email and according to your designated payment plan (single payment or six installments). Once successfully renewed, we’ll send a confirmation email. If we run into any issues with your payment method, we will be sure to let you know via email so you can go online or call us to renew your seats.
  • If you change your mind once the season is announced, contact us by the Renewal Deadline and we will cancel your subscription seats and provide a full refund.
  • When it is time to purchase additional tickets and make exchanges for the new season, STAR participants will be FIRST IN LINE to buy and make changes to their performance schedule.
  • You will be automatically renewed season after season, and we will always notify you prior to charging your card.
  • If you would like to keep your season seats but opt out of the STAR program, simply call the subscriber hotline at 800.905.7469 to be removed from the program. We will no longer renew your seats automatically each year. To keep your seats, you will need to renew online, by phone, or in person before the designated Renewal Deadline.
WHEN DO YOU ANNOUNCE THE 2020/2021 SEASON?

The 2020/2021 Johnson Financial Group Broadway at the Marcus Center Season will be announced on February 20, 2020.

WILL I RECEIVE MY SUBSCRIPTION SEATS TO ALL OF THE SHOWS IN THE SEASON?

Yes! You will receive your same subscription seats to all the shows included in the season package.

In seasons where there are Season Options – shows that can be purchased in addition to those included in subscription package(s) – Season Options will not be included in your automatic renewal and an additional purchase is required. Season Ticket Automatic Renewal (STAR) participants will have first access to buy tickets to Season Options because their renewal will be done already at the time of announcement.

WHAT IF I WANT TO CHANGE MY SUBSCRIPTIONS SEATING LOCATIONS?

All renewed Subscribers, including STAR participants, will be eligible to participate in the online upgrade process after the Renewal Deadline. STAR participants will be FIRST IN LINE for online upgrades following the renewal deadline.

HOW WILL I KNOW HOW MUCH MY RENEWAL WILL COST?

We will communicate with you every step of the way. Before the season is announced, you will receive an email with the total and the exact charge date so there are no surprises.

WHY DO YOU CHARGE MY CARD A FEW DAYS BEFORE THE ANNOUNCEMENT?

In order to ensure a seamless process on the announcement day, we will charge your credit card a few days before and get in touch if there are any issues.

WHAT IF I DECIDE I DON'T WANT TO KEEP MY SEATS AFTER YOU ANNOUNCE THE SEASON?

If you change your mind once the season is revealed, contact us by the Renewal Deadline, and we’ll refund you in full and cancel your seats.

WHAT IS THE DEADLINE TO SIGN UP FOR THE SEASON TICKET AUTOMATIC RENEWAL (STAR)?

The deadline to sign up for the STAR program for the 2020/2021 season is Tuesday, January 21, 2020.

WHAT IF I MISS THE DEADLINE TO SIGN UP?

Don’t worry! You will receive an email after the season has been announced with a link to renew in your Account Manager. You can join the program as part of your renewal invoice.

CAN I USE THE PAYMENT PLAN WITH AUTOMATIC RENEWAL?

Yes, you have the choice to pay in a single payment or use our six-installment plan for no additional fee.

IF I USE THE PAYMENT PLAN, HOW WILL I KNOW THE SUBSEQUENT DATES MY CARD WILL BE CHARGED?

If you select the payment plan option, the first charge will be 1-3 days before the season announcement (we will email you in advance with the amount). The 5 subsequent payments will be charged monthly on, or around, the 1st of every month. We will send you a reminder by email before each subsequent payment plan charge.

STILL HAVE QUESTIONS? REACH OUT. WE ARE HERE TO HELP!

 

EMAIL THE MARCUS CENTER BOX OFFICE:
tickets@marcuscenter.org


BROADWAY ACROSS AMERICA HOTLINE:
800.905.7469
Monday–Friday: 9am–5pm

 

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