Subscriber Resources

Our Commitment to You

While we don’t have all the details to share with you yet, our priority continues to be the health and well-being of our cast, crew, staff and audiences. The Marcus Center team is actively working in collaboration with state and local government officials on a plan to re-open following local, state and federal health guidelines. Once this plan is finalized and approved, we will share it with you with plenty of time prior to your first show.

Rest assured, if we need to cancel any performance, the value of your ticket is safe. If you become a subscriber, you will have the option of a credit, refund, or the ability to donate the value of your tickets to the Marcus Center. If, in the future, you are a subscriber participating in a payment plan, the value will be applied to the remaining payments on your account.

 


 

SUBSCRIBER BENEFITS & POLICY INFORMATION

 

Email the Marcus Center Box Office:
tickets@marcuscenter.org

Broadway Across America Subscriber Hotline:
800.905.7469
Mon-Fri: 9:00am-5:00pm

Broadway Subscriber Login
 

TICKET EXCHANGES
As a Season Subscriber, you may exchange your tickets to another performance of the same production. Exchanges can be processed for free online, by phone or in person at the Marcus Center Box Office. You must have your tickets in hand for in person exchanges. All ticket exchanges must be processed at least 24 hours prior to your originally scheduled performance. If your show is on a weekend, please complete your exchange by 5pm on Friday. Exchanges for Hamilton will be available for a limited time and may be restricted.
 

ADDITIONAL TICKET PURCHASES
Subscribers may order additional tickets before they go on sale to the general public. Once available, simply log into your online account to purchase additional tickets for family and friends.

Current 21/22 Subscribers to the six-show package will be given first access to add Hamilton tickets. New 21/22 season packages for the seven-show package including Hamilton will be available later this spring.

For the 2021/2022 season, subscribers will be notified via email in advance of when they can purchase additional tickets. Additional Hamilton tickets for subscribers will be extremely limited. Please make sure your email address is current.


LOST TICKETS
If your tickets are lost or stolen simply contact one of our Subscriber Hotlines. For security, lost tickets will only be reprinted the day of the show. Season Subscribers can pick up their tickets at the Will Call window one hour prior to the performance (please present photo ID). Please note: replacement tickets can only be picked up by the Subscriber listed on the account.


INCLEMENT WEATHER
All performances will go on as scheduled, regardless of weather conditions. If you miss a performance due to inclement weather or for another reason, please contact the box office at 414.273.2787. All reseating is subject to availability and may not be offered due to show restrictions. Sorry, missed performances cannot be refunded or exchanged.


LATE ARRIVAL
Late arrivals will be seated at the discretion of management, according to the wishes of the production.
 

TERMS AND CONDITIONS:

Ticket limits, subscriber ticket exchanges and access to additional tickets will be restricted for Hamilton (more information by email only). Subscriber additional tickets and exchanges may be restricted for all shows in the 21/22 season.

Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America® Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com/SubscriberTerms. By purchasing a Season Subscription, you agree to such Terms and Conditions.

Prices, shows, artists, dates and times are subject to change at any time without notice.


*Comparable seating locations are not guaranteed. When exchanging into a higher-priced seat/performance, the price difference must be collected when processing the exchange. Refunds for the difference, if you exchange into a lesser-priced seat/performance, will be processed within 7–10 business days following the exchange. Due to the popularity of some shows, ticket exchanges may not be available, or only for a limited window of time. Missed performances cannot be refunded.

STILL HAVE QUESTIONS? REACH OUT. WE ARE HERE TO HELP!

 

EMAIL THE MARCUS CENTER BOX OFFICE:
tickets@marcuscenter.org


BROADWAY ACROSS AMERICA HOTLINE:
800.905.7469
Monday–Friday: 9am–5pm

 

BROADWAY SUBSCRIBER LOGIN