Subscriber Resources

Dear Subscriber,

We are so grateful you have stuck with us through this long intermission. We can't wait to welcome you back this fall with the return of Hamilton.

During this time, the Marcus Center was able to refresh the inside of Uihlein Hall. We removed every seat, added several aisles to the main floor, adjusted the layout on the second level, added new wheelchair-accessible seating, updated aisle lighting, and installed all new seats throughout the hall.


This new layout makes getting to most seats in the hall much easier, but it has resulted in some seat locations being removed, including your original subscription seats.

We are calling affected subscribers to personally assist them in selecting new seats. If you have not yet heard from us, don’t worry! You should receive a call in the next few days, and you'll be able to add your subscription seats to Hamilton over the phone. View a map of Uihlein Hall here. Please give us a call at 800-905-7469 if you have not heard from us by Thursday, April 29.

If you've already received a call, you are all set. Your new seat locations is visible in Account Manager’s “My Events” tab. If you chose not to add Hamilton to your package during the call, you can do it online now.

Please log in to your subscriber Account Manager and pay the invoice before Tuesday, June 1, 2021. After this date, we will not be able to guarantee your same subscription seats to Hamilton. If you have Broadway Account Credits*, you will see them in the Payment step and may use them towards your invoice total.

If you have not logged in recently, you may be asked to update your information. You'll need to reset your password and verify your phone and email address before you can access your account. Visit our FAQs if you have any questions.

Want to purchase extra Hamilton tickets or exchange for a different performance? We'll email you this summer when your priority access window begins.

If you have any questions, we’re here to help! Give us a call at 1.800.905.7469 (M-F, 9AM-5PM) or email us at MilwaukeeService@BroadwayAcrossAmerica.com.

We appreciated your patience as call wait times may be longer than normal.

We can’t thank you enough for your continued support and understanding. Broadway is coming back, and we know it’ll be worth the wait!

Best wishes,
Heidi Lofy
VP Engagement & Experience
Marcus Performing Arts Center

 


 

SUBSCRIBER BENEFITS & POLICY INFORMATION

 

Email the Marcus Center Box Office:
tickets@marcuscenter.org

Broadway Across America Subscriber Hotline:
800.905.7469
Mon-Fri: 9:00am-5:00pm

Broadway Subscriber Login
 

TICKET EXCHANGES
As a Season Subscriber, you may exchange your tickets to another performance of the same production. Exchanges can be processed for free online or by phone or in person at the Marcus Center Box Office. You must have your tickets in hand for in person exchanges. All ticket exchanges must be processed at least 24 hours prior to your originally scheduled performance. If your show is on a weekend, please complete your exchange by 5pm on Friday. Exchanges for Hamilton will be available for a limited time and may be restricted.
 

Hamilton Marcus Center SUbscribers

ADDITIONAL TICKET PURCHASES

Current 2021/2022 subscribers to the 6-show package can NOW add Hamilton tickets.

CURRENT SUBSCRIBERS ADD HAMILTON TO YOUR PACKAGE HERE

PLEASE NOTE: Additional Hamilton tickets for subscribers will be extremely limited.

 

New 2021/2022 season packages for the seven-show package including Hamilton will be available at a later date.


LOST TICKETS
If your tickets are lost or stolen simply contact one of our Subscriber Hotlines. For security, lost tickets will only be reprinted the day of the show. Season Subscribers can pick up their tickets at the Will Call window one hour prior to the performance (please present photo ID). Please note: replacement tickets can only be picked up by the Subscriber listed on the account.


INCLEMENT WEATHER
All performances will go on as scheduled, regardless of weather conditions. If you miss a performance due to inclement weather or for another reason, please contact the box office at 414.273.2787. All re-seating is subject to availability and may not be offered due to show restrictions. Sorry, missed performances cannot be refunded or exchanged.


LATE ARRIVAL
Late arrivals will be seated at the discretion of management, according to the wishes of the production.
 

TERMS AND CONDITIONS:

Ticket limits, subscriber ticket exchanges and access to additional tickets will be restricted for Hamilton (more information by email only). Subscriber additional tickets and exchanges may be restricted for all shows in the 21/22 season.

Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America® Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com/SubscriberTerms. By purchasing a Season Subscription, you agree to such Terms and Conditions.

Prices, shows, artists, dates and times are subject to change at any time without notice.


*Comparable seating locations are not guaranteed. When exchanging into a higher-priced seat/performance, the price difference must be collected when processing the exchange. Refunds for the difference, if you exchange into a lesser-priced seat/performance, will be processed within 7–10 business days following the exchange. Due to the popularity of some shows, ticket exchanges may not be available, or only for a limited window of time. Missed performances cannot be refunded.

STILL HAVE QUESTIONS? REACH OUT. WE ARE HERE TO HELP!

 

EMAIL THE MARCUS CENTER BOX OFFICE:
tickets@marcuscenter.org


BROADWAY ACROSS AMERICA HOTLINE:
800.905.7469
Monday–Friday: 9am–5pm

 

BROADWAY SUBSCRIBER LOGIN