General FAQ

Frequently Asked Questions about your tickets and what to expect at the Marcus Center


Tickets can be purchased on our website through Ticketmaster, by calling or emailing the Box Office, or by visiting the Box Office in person.

The MPAC Box Office is open Monday through Friday, 12 pm to 4 pm, and opens one hour before most performances.

The MPAC phone line is open Monday through Friday, 10 am through 4 pm. Call 414.273.7206 to purchase tickets. 

We cannot reserve tickets without payment. We accept credit card orders by phone for a small per-ticket handling fee.

Ticket sales for most events close approximately 15 minutes after curtain.

We accept cash, Wisconsin checks with an ID, American Express, VISA, MasterCard, and Discover.

All tickets sold for the Marcus Center include a per-ticket facility fee. Handling/service fees vary by the purchase method. There are no handling or service-fee charges for tickets purchased in person at the Box Office.

Student and senior discounts are offered on a variety of shows and with a variety of parameters. Contact the Box Office to find out details on a specific performance.

Subscribe to our emails to be among the first to know of any presale opportunities for most Marcus Center Presents and Marcus Center Broadway shows. Once the presale starts, click the provided link and enter the presale code.

Gift certificates or gift cards are available for purchase by visiting the Box Office or by calling 414-273-7206

On the rare occasion that a performance cancels, the Box Office will attempt to contact you via phone or email. Return your tickets to the original point of purchase for a full refund.

As people vary, so do their tastes. The best seat in the house varies from person to pers Patrons who enjoy a straight-on view of the stage usually prefer Orchestra seating. If you enjoy more of an elevated view, Center Loge may be more to your liking – offering an elevated view where you look down at the stage.

The Marcus Center does not have an official dress code policy outside of standard public decency requirements. Our general recommendation is business casual; collared shirts, sweaters, blouses, slacks, dresses, skirts, and nice jeans are typical attire of patrons attending performances.

Each event is slightly different and if you have any questions about the general attire for a specific performance please feel free to contact the box office for further details.


ticket holder termsUpon receipt of Tickets, risk of loss or theft of Tickets shall pass to the person or company in whose name the tickets were purchased. The theater in which performances are presented shall not be obligated to admit ticket holder to events unless applicable Tickets are presented at such time.

Tickets are personal licenses revocable at the sole discretion of the Marcus Center for the Performing Arts (Marcus Center) (subject to any applicable law to the contrary), with or without cause, including without limitation, for improper conduct by any Ticket Holder (including guests of other holders of any Tickets), non-usage or otherwise, as determined by Marcus Center in its sole discretion. Upon such revocation, Marcus Center shall refund that portion of the ticket price as related to unused Tickets returned to the Box Office for performances that have not yet been presented, provided all such Tickets for future performances as of the effective date of the revocation are returned at least two business days prior to the first such performance or such later performance as may be designated by Marcus Center in its sole discretion.

Should Marcus Center or the show’s producer (“Producer”) or performance venue (“Theater”) cancel, without replacing, any scheduled event a refund of the face amount on the Ticket may be provided.

In the case of lost or stolen Tickets, Marcus Center will issue you a seating location pass for the same performance day and seats having been lost or stolen. The location pass will be held at the box office for pick up one hour prior to performance time. The location pass will not be mailed or emailed. Proper ID will be required at time of pick up and must match the name on the Account. Lost and or stolen Tickets are not eligible for exchange.

Subject to applicable law and rules of the Theater, smoking, talking on cell phones during the performance and disorderly conduct in the Theater and any recording or photographing of the performance is strictly prohibited. Food and beverage, weapons, illegal drugs and other contraband are not permitted inside the Theater premises. Ticket holder consents to a reasonable search for such items. Violators of this provision may be required to leave the Theater without any refund, and may be subject to revocation of their Tickets. Ticket Holders arriving after a show performance begins are subject to the Producer’s and Theater’s late seating rules, and seating may be delayed and is at the discretion of management. No refunds for late arrivals.

Some shows may contain profanity and/or explicit content intended for mature audiences. While Marcus Center and the show Producer may issue a disclaimer, Ticket Holders are responsible for determining whether show content is appropriate for them and their guests (by reading reviews, summaries, etc.). Subject to availability, Marcus Center may accommodate exchange requests when such content concerns arise so long as you contact us reasonably in advance of the performance.

While Marcus Center, the Theater and each show’s Producer are committed to bringing quality productions to your city, they shall not be responsible for sound quality issues or other technical difficulties possible in live theater, fire alarms, or similar force majeure events not within their reasonable control.

The Ticket Holder to a performance assumes all risks and danger of personal injury or property damage arising from or related to the event. The holder agrees that Marcus Center, the show Producers, their affiliates, subsidiaries, sponsors, successors and assigns and their respective officers, employees, contractors and agents are expressly released by the holder from such claims.

You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to your Tickets. Without limiting the foregoing, you will not contact Marcus Center to seek a refund or exchange when that is prohibited hereunder or by the rules or policies of the Theater, show or Producer, and you will not dispute or otherwise seek a “chargeback” from the company whose credit card you used to purchase Tickets. Should you do so, your Tickets may be canceled, and Marcus Center may, in its sole discretion, refuse to honor pending and future Ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit future Ticket purchases by any person who accesses or uses any associated online account or credit card (including any person whose name is listed thereon) or who otherwise breaches this provision. Returned or dishonored checks may be subject to a handling charge.

Marcus Center may use your e-mail address, street address and/or telephone number to contact you about your tickets and to provide you with information and special offers we think you will find to be valuable and important information regarding up coming performances. Marcus Center and its associated business units will not use, sell or rent your personal e-mail address, street address and/or telephone number information to any third party, except as permitted by applicable law or applicable website privacy policies. As a Ticket holder, you agree to the use of your phone number when needed to update you regarding a performance (by either a real person or automated feature). If you wish to opt out of receiving such calls, please call us or send a written request to

By using a Ticket, the Ticket holder agrees to submit to a reasonable search for alcohol, weapons, illegal drugs and other prohibited items.

Use of a Ticket gives the Marcus Center permission to use the Ticket holder’s image and likeness for promotional purposes.

Fee Disclosure
The actual Tickets you receive reflect the face value of the Ticket and any facility fees. Handling fees, service charges, and any applicable taxes may not be reflected in the face value of the ticket.

Additional Terms and Conditions
Prices, shows, dates, schedules, venues and artists are subject to change without notice. All sales final. No refunds, except as expressly stated herein.

We do not support the reselling of tickets in excess of the face value through any means other than through authorized reselling programs of the Marcus Center. Doing so will constitute a breach of these Standard Terms and Conditions and Ticket Holders who violate this rule may be subject to revocation of their Tickets. Marcus Center and show Producers are not responsible for counterfeit tickets that Ticket Holder or others may purchase from unauthorized third parties reselling Tickets (e.g., if a lost ticket voucher is issued to replace a lost Ticket, the Ticket may be voided and will not be honored).

Marcus Center, the show Producer and the Theater, at their sole discretion, shall be entitled to implement a Ticket purchase limit per person, per credit card or otherwise (and either per performance or for the entire show engagement). In the event that a Ticket Holder purchases more than the specified limit, then Marcus Center, the Producer and/or the Theater, each in its sole discretion, reserves the right (with or without notice) to revoke tickets and issue refunds for inadvertent or other sales in excess of the designated limit.

Children under the age of six are encouraged to attend only special children’s theater events. Everyone entering the Theater must have a ticket regardless of age. For the comfort and enjoyment of all guests, children who are disruptive to other guests will be asked to leave the seating area. Infants will not be allowed to attend performances. All sales are final, no refunds.

Accessible Seating Tickets: Marcus Center strives to make it easy to purchase accessible seating Tickets for all productions. To purchase, visit us online or call a representative at the telephone number listed on our website or elsewhere and we will be happy to assist. Accessible seating areas are solely for people with disabilities and their companions.

These Terms and Conditions provide that all disputes, claims or controversies arising from or related to your Tickets, or between you and the Marcus Center, the Producer or the Theater regarding such matters, shall be submitted by us to mediation and if the matter cannot be resolved through mediation, it shall be submitted for binding arbitration. Unless the parties agree otherwise, any mediation and/or arbitration shall take place in the State of Wisconsin, County of Milwaukee, and shall be administered by and pursuant to the rules of the American Arbitration Association (“AAA”).

The Marcus Center shall bear the cost of mediation. The parties shall share the cost of arbitration and shall be responsible for their own costs in any mediation or arbitration. Disputes shall be arbitrated on an individual basis. There shall be no right or authority for any claims or disputes to be arbitrated or litigated on a class action basis or in a purported representative capacity on behalf of the general public or other persons similarly situated. No arbitration award or decision shall be given preclusive effect as to the issues or claims in any dispute with anyone not a party to that arbitration. YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend any rights under your Ticket Holder agreement (except for matters that may be taken to small claims court). Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury, and you specifically waive any right to be a member of a class action lawsuit for any claim, dispute or controversy arising from or related to your Ticket(s).

No course of dealing, failure or delay by Marcus Center, the Producer or the Theater in exercising any right or remedy or enforcing any provision under these Standard Ticket Holder Terms and Conditions or any other applicable terms and conditions (collectively, “Applicable Terms and Conditions”) will operate as a waiver of any such (or any other) right, remedy or provision, and no waiver of a breach of any provision of the Applicable Terms and Conditions will be considered or constitute a waiver of any succeeding breach of the same or any other provision or a waiver of the provision itself.

These Standard Ticket Holder Terms and Conditions are subject to applicable law. If any provision (or portion thereof) contained herein is found by any arbitrator or court of competent jurisdiction to be invalid, illegal or unenforceable, that provision (in whole or in part) shall, to the extent required, be deemed not to form part of these Standard Ticket Holder Terms and Conditions, and the validity, legality and enforceability of the other provisions of these Standard Ticket Holder Terms and Conditions shall not be affected or impaired thereby. If any such provision (or portion thereof) is held invalid or unenforceable with respect to particular circumstances, it shall remain in full force and effect in all other circumstances.

The use of cameras and recording equipment is strictly prohibited. Exceptions are made for graduations and a few other events. Please call the Event Services Director at 414.273.7121 ext. 312 – if you have questions.

Please limit phone conversations to the lobby. Cell phones must be turned off before the start of the performance.

All patrons entering the theater require a ticket regardless of age. Some performances have set age limits for younger children. If you have any questions regarding age requirements or recommendations regarding a specific show please call the MCPA Box office directly.

Broadway policy: To help ensure the enjoyment of all our patrons, children under four (4) years of age may not generally attend our Broadway productions. Although some of our Broadway productions are suitable for children, parents should contact our Box Office Staff at 414.273.7206 to determine the suitability of the show for their children’s attendance.

Generally, the lobby is open at least 60 minutes before curtain.

Opening The House:
Generally, the theater is opened for seating approximately 30 minutes before the performance or event begins.

Uihlein Hall:
We restrict patron access to Levels Four and Five until the house is opened for seating.

The Marcus Center is a smoke-free facility including inside Peck Pavilion – our outdoor performance venue. This policy also prohibits the use of electronic cigarettes.

Safety and Security

What to expect when visiting the Marcus Center Performing Arts Center

Keeping our patrons and staff safe while providing an exceptional experience is our goal. If you have any questions or concerns about security at the Marcus Center, contact us at

We recommend you plan to arrive 30-45 minutes before curtain to allow enough time for a security inspection and to find your seat. To make the process as smooth as possible, leave unnecessary personal items at home or secure them in the trunk of your vehicle before entering the Marcus Center. 

These security measures are currently in effect:

All bags will be inspected by trained security personnel for prohibited items. The items listed below, and any additional items that the Marcus Center management determines could potentially distract from the audience’s safety and enjoyment, will not be allowed inside the venue*.

  • Backpacks or oversized bags**
  • Laptops and/or tablets
  • Weapons of any kind, including mace and pepper spray
  • Outside food and beverage of any kind in any container (emptied reusable water containers are permissible)*, including alcohol
  • Cameras with external flash or interchangeable lenses
  • Recording devices (audio/video)
  • Illegal drugs and/or substances
  • Selfie sticks
  • Laser pointers and flashlights
  • Balloons
  • Pets (service animals welcome) 
  • Tripods/monopods
  • Signs, flags, and/or banners
  • Beach balls or projectiles
  • Fireworks and/or noise-making devices
  • Skateboards, scooters, and/or roller blades

The Marcus Center reserves the right to remove or refuse entry to patrons who have such prohibited items in their possession.

If you see something, say something.

When visiting the Marcus Center, we ask that you alert our staff of:

  • Unattended packages or belongings
  • Suspicious behavior
  • Anyone tampering with surveillance cameras or entering unauthorized areas

*Exceptions will be made for those with disabilities, medical requirements and/or special needs. Guests with specific/special dietary needs due to disabilities, medical conditions or special needs should email before attending the event to arrange for reasonable accommodations.

**Larger bags and backpacks/bags are prohibited from entering the theater and can be checked after inspection. For your convenience, we suggest you make other arrangements for these items before arriving.

My MPAC Broadway

Frequently Asked Questions about your ticket account manager

Unfortunately, no. All sign-ins use Ticketmaster credentials. You will still use the same email, but your password may be changed.


With a secure, unified credential system, you can sign into your Ticketmaster and Account Manager sites using a single sign-in (username/password). With this new sign-in, not only is your account more secure, you no longer have to remember several username/passwords and can access your tickets faster.

Account information including your name, email address, phone number and password can be updated in the My Profile section of your Ticketmaster account. You can access My Profile from the profile section of Account Manager or by signing into

Your mailing address can only be updated in the profile section of Account Manager.

You can also contact the Marcus Center Box Office at Marcus Center Box Office to make updates to the way they communicate with you.

To ensure it is you, we are requiring each account have a phone number associated with it. This phone number can be updated via your account profile. This upgraded sign-in experience protects accounts against account takeovers by identifying suspicious sign-ins and locking the accounts before bad actors can use stolen credentials.

Account Manager fans will be required to use a Ticketmaster account to sign in. Ticketmaster is committed to building a modern, secure sign-in experience. Accounts created on Account Manager sites will not be marketed to by Ticketmaster unless you make a purchase directly on

Enter your email address in the email field and the system will check to see if you have an existing Ticketmaster account. If you see a message that says “Email Not Found”, you will need to sign up with a new Ticketmaster account.

Creating an account is simple and secure! Follow the steps HERE to create an account.

Contact the Marcus Center Box Office and have them unlink your email from your Ticketmaster account. They will then change the email on your account to a new email of your choice. When you sign in again, you will use the new email address.


Each individual email address that you use to sign into Account Manager will have a Ticketmaster account. If you use the same email address for all your accounts you will only have one account that can access each venue.

No. Your Account Manager tickets and your Ticketmaster tickets are still in separate systems. Your credentials are the same, but the accounts are separate.

Your recipient will need to sign into Account Manager with a Ticketmaster account to accept the tickets. If they do not have an account they will be prompted to create one.

Business accounts are included in the consolidation process. If the business account does not have a first or last name associated with it, the fan accessing the account will be required to enter one when they sign in.