FAQs

Booking & Renting

How many theaters do you have and what are their capacities?

• Uihlein Hall 2305
• Wilson Theater at Vogel Hall 465
• Todd Wehr Theater 500
• Peck Pavilion 396

What dates are available and what are the charges?

Please call 414.273.7121 for availability and rental rates.

Does the Marcus Center present or co-present shows?

We do and you can discuss these options with our Director of Programming or fill out this form.

Can we bring our own equipment and technical staff?

The Marcus Center is a union hall so union stagehands are required. Technical equipment options can be discussed with our Technical Director.

Are there special rates for non-profit groups?

Yes, non-profit rates are offered to groups with non-profit credentials.

Can we sell our own tickets?

All ticket sales must go through the Marcus Center Box Office.

Do you rent spaces for meetings and catered events?

We have a variety of theater, meeting and reception spaces accommodating groups from 20 – 2300.

Click here to learn more about our meetings/events spaces.

Can we bring in our own food and beverages?

All catering and beverages must be handled by our exclusive in-house caterer, Sazama’s Fine Catering.

Can I bring alcohol onto the grounds for outdoor events?

The Marcus Center for the Performing Arts is a non-profit organization and, because of state statutes, asks that you leave your adult beverages at home. You can purchase wine, beer and cocktails from Sazama’s Rivers Edge Patio. Proceeds from sales help offset expenses and ensure the continued success of the Marcus Center and its resident groups.

Can you provide AV service?

We provide a wide variety of state of the art audio-visual equipment.

Is there convenient parking?

We have a parking structure connected to the building by a covered skywalk. There are also other lots nearby.

Click here to learn more about directions and parking.

What are the bus routes to the Marcus Center?

Bus routes that go directly to the Marcus Center:
Route 57 (Walnut-N.92nd)
GreenLine (Bayshore-Airport)
Route 49 (Bayshore-Brown Deer)
Attendees can find which routes connect to these by using Google Trip Planner on the home page of RideMCTS.com.

Box Office

How do I take advantage of presale offers?

Simply click on the link provided and fill out the information. E-mails are sent for exclusive presale opportunities for most Marcus Center Presents and Marcus Center Broadway shows.

What forms of payment does the Box Office accept?

We accept cash, Wisconsin checks with an ID, American Express, VISA, MasterCard, and Discover.

Can I reserve tickets by phone and then come down and purchase them in person?

Unfortunately, we cannot reserve tickets without payment. We do accept credit card orders by phone for a $4.50 per ticket handling fee.

What happens if a show gets canceled?

On the rare occasion that a performance cancels, return your tickets to the original point of purchase for a full refund.

What are the best seats in the house?

As people vary, so do their tastes, so there is no definitive answer. Patrons who enjoy a straight on view of the stage usually prefer Orchestra seating. If you enjoy more of an elevated view, then Box Seats or Center Loge may be more to your liking – offering an elevated view where you look down at the stage.

Are there student or senior discounts available for a specific show?

Student and senior discounts are offered on a variety of shows and with a variety of parameters. Please call the Box Office directly and speak to an agent to find out details on a specific performance. Contact the Box Office at 414.273.7206.

What are the ticket holder terms and conditions?

Please find the Ticket Holder Terms and Conditions by clicking here.

Ticketing Fees
  • All tickets sold for the Marcus Center are inclusive of a per ticket facility fee.
  • Handling/service fees vary by purchase method.
  • There are no handling or service fee charges for tickets purchased in person at the Box Office.
Can I purchase a ticket after a show has begun?

Ticket sales for most events close approximately 15 minutes after curtain.

Dress Code Recommendation

The Marcus Center does not have an official dress code policy outside of standard public decency requirements. Our general recommendation is business casual – collared shirts, sweaters, blouses, slacks, dresses, skirts and nice jeans are typical attire of patrons attending performances.

Each event is slightly different and if you have any questions about the general attire for a certain performance please feel free to contact the box office for further details.

Security Measures in Effect at the Marcus Center

Keeping our patrons and staff safe while providing an exceptional experience is our goal.

As always, if you have any questions or concerns, please let us know by contacting us at info@marcuscenter.org or 414.273.7121.

We suggest you plan to arrive 30-45 minutes prior to curtain to allow enough time for a security inspection and to find your seat. To make the process as smooth as possible, please consider leaving unnecessary personal items at home or securing them in the trunk of your car before entering the Marcus Center.

We thank you for your continued patronage and support!

PLEASE NOTE THESE SECURITY MEASURES ARE IN EFFECT AT THE MARCUS CENTER

All bags will be inspected by trained security personnel for prohibited items. The items listed below, and any additional items that the Marcus Center management determines could potentially distract from the audience’s safety and enjoyment, will not be allowed inside the venue*.

•    BACKPACKS OR OVERSIZED BAGS**
•    LAPTOPS/TABLETS
•    WEAPONS OF ANY KIND INCLUDING MACE AND PEPPER SPRAY
•    OUTSIDE FOOD/BEVERAGE, INCLUDING ALCOHOL *
•    CAMERAS WITH EXTERNAL FLASH OR INTERCHANGEABLE LENSES
•    RECORDING DEVICES (AUDIO/VIDEO)
•    ILLEGAL DRUGS/SUBSTANCES
•    SELFIE STICKS
•    LASER POINTERS/FLASHLIGHTS
•    BALLOONS
•    PETS (SERVICE ANIMALS EXEMPT)
•    TRIPODS/MONOPODS
•    SIGNS/FLAGS/BANNERS
•    BEACH BALLS OR PROJECTILES
•    FIREWORKS OR NOISE MAKING DEVICES
•    SKATEBOARDS/SCOOTERS/ROLLER BLADES

The Marcus Center reserves the right to remove or refuse entry to patrons who have such prohibited items in their possession.

If you see something, say something. We ask that our patrons alert Marcus Center staff of:
•    Unattended packages or belongings
•    Suspicious behavior
•    Anyone tampering with surveillance cameras or entering unauthorized areas

*Exceptions will be made for those with disabilities, medical requirements and/or special needs. Guests with specific/special dietary needs due to disabilities, medical conditions or special needs should call 414-273-7121 ext 312 or email mbarnes@marcuscenter.org  prior to attending the event to arrange for reasonable accommodations.

*Larger bags and backpacks/bags are prohibited from entering the theater and can be checked after being inspected. For your convenience, we suggest you make other arrangements for these items before arriving.

Group Sales

What information do I need in order to book a group?

Please have in mind the date and time of the performance you’d like to see.  You will be asked the number of tickets you would like to order and the section you’d like to be seated in.  Finally we will ask for your contact information (including; group name, contact person, mailing address, phone number, fax number, and e-mail address). We do not need payment at the time of your group order.

What is considered a "group?"

Group orders generally require 10 tickets to receive a discount, although, the group minimums vary for certain productions and performances. Please contact:

Group & Corporate Sales
Group Sales Account Executive
John Barnes: 414.273.7121 ext. 210

Group Sales and MC Access Specialist
Keri Hough: 414.273.7121 ext. 213
Email: Group Sales

Are there special group types?

For some shows and performances we offer senior, student, scout, and military discounts.  Seniors groups are patrons 55 years and older.  Student, scout, and military groups may have to provide proof of status in order to qualify for special group rates when available.

How can I make a reservation for my group?

Group & Corporate Sales
Group Sales Account Executive
John Barnes: 414.273.7121 ext. 210

Group Sales and MC Access Specialist
Keri Hough: 414.273.7121 ext. 213
Email: Group Sales

What is the payment policy?

You will receive an order confirmation/invoice via mail, fax, or email after you place your order. A deposit equal to 25% of the total balance is due two weeks from the date the group reservation is made.* The remaining balance in full and a final ticket count are due four weeks prior to the performance date. Deposits and final payments are non-refundable and non-transferable.

*If you place your order less than one month prior to the performance, your payment in full is due upon receipt of your order confirmation.

What are the payment options for group tickets?

You may pay by cash, check, VISA, Master Card, American Express, Discover or Marcus Center gift card.

Is there a service charge for group tickets?

Yes, there is a low $3-$4 per ticket fee for group tickets.

Once the order has been made, can groups change their ticket counts?

Ticket counts can be changed until the final payment has been made, although changing your total ticket count may alter the per-ticket price. There are no exchanges or refunds once final payment on a group order has been made. Additional tickets can be purchased at full price through the MCPA Box Office.

Do groups all have to sit together?

We can split your group among different price levels if you choose. If you have a specific seating request, we will do our best to accommodate it. We can often assign better seats if your group is willing to break apart into smaller segments. It is to your advantage to remain flexible about seating assignments.

Where is the group entrance?

For performances in Uihlein Hall, patrons should enter at 929 North Water Street.  The Wilson Theater at Vogel Hall entrance is at 123 East State Street.  For directions or more information about traffic in downtown Milwaukee, please visit:

Directions and Parking Information.

Is there motor coach parking?

On-site parking is not available for motor coaches. We have a safe drop-off and loading area at 929 North Water Street (at the main entrance of the Marcus Center). Motor coaches can park for free along Lincoln Memorial Drive or in the staging area on Harbor Drive by the Summerfest grounds.

Does the Marcus Center have a food service provider?

Yes! Sazama’s Fine Catering offers luncheon buffets on Saturdays and Sundays in Bradley Pavilion before Broadway matinee productions. Inquire about this service when booking your group ticket reservation. Private dinners and events can also be arranged for your group by contacting Sazama’s Fine Catering directly at 414.276.2030.

House Policies

Refunds and Exchanges

Single tickets purchased for the Marcus Center are generally not available for refunds or exchanges. For further information call the MCPA Box Office directly and speak to a phone agent.

All ticket sales are considered final – please check your tickets carefully upon receipt to ensure they are for the correct date and time.

Performances are very rarely canceled due to inclement weather. Unless a performance does cancel due to the weather, we regretfully cannot offer exchanges or refunds.

Cameras and Recording

The use of cameras and recording equipment is strictly prohibited. Exceptions are made for graduations and a few other events. Please call the Event Services Director at 414.273.7121 ext. 312 – if you have questions.

Cell Phones

Please limit phone conversations to the lobby. Cell phones must be turned off before the start of the performance.

Children

All patrons entering the theater require a ticket regardless of age. Some performances have set age limits for younger children. If you have any questions regarding age requirements or recommendations regarding a specific show please call the MCPA Box office directly.

Broadway policy: To help ensure the enjoyment of all our patrons, children under four (4) years of age may not generally attend our Broadway productions. Although some of our Broadway productions are suitable for children, parents should contact our Box Office Staff at 414.273.7206 to determine the suitability of the show for their children’s attendance.

Milwaukee Symphony Orchestra Policy: Children six (6) years of age and older are welcome to attend regular concerts of the Milwaukee Symphony Orchestra when accompanied by an adult. Kinderkonzerts are designed especially for children ages 3 to 10.

Doors Open/House Open

Lobby:
Generally, the lobby is open at least 60 minutes before curtain.

Opening The House:
Generally, the theater is opened for seating approximately 30 minutes before the performance or event begins.

Uihlein Hall:
We restrict patron access to Levels Four and Five until the house is opened for seating.

Beverage Policy

Uihlein Hall:
Patrons are allowed to take covered beverages inside of Uihlein Hall for Broadway Shows and events presented by the Marcus Center. Some performing groups only permit bottled water to be carried into Uihlein Hall.

Wilson Theater at Vogel Hall:
Covered beverages are allowed in Wilson Theater at Vogel Hall.

Todd Wehr Theater:
Bottled water is allowed in Todd Wehr Theater.

Beverages purchased outside of the Marcus Center are not allowed to be carried into our theaters.

Latecomer Seating

The management of each Broadway Series show or each performing arts group establishes late seating policies individually. The Marcus Center staff enforces all late seating policies set forth by these entities. Please refer to each performing company’s individual website for further information.

Smoking

The Marcus Center is a smoke-free facility including inside Peck Pavilion – our outdoor performance venue. This policy also prohibits the use of electronic cigarettes.

MOBILE ENTRY FAQs

For tickets purchased through Ticketmaster, please download the app on your mobile device or visit Ticketmaster.com for more information.

Why are we moving to digital tickets?

We want to provide the best patron experience possible. A digital or mobile ticket is the safest, most convenient, and most flexible way to manage tickets. Data shows that smartphone adoption among the arts and theatre community is on the rise.

Digital ticketing provides:
1. Quick and easy entry to the venue
2. Instant access to all your tickets for the season
3. The ability to manage tickets at any time
4. Drastically reduced risk of lost, stolen, counterfeit, or forgotten tickets
5. The ability to skip the printer and save paper

How do I access my tickets?

Here are some helpful resources to guide you on viewing, managing, and sending your digital tickets within your mobile device. Please select the group you fall under.

SUBSCRIBER

ECLUB


For tickets purchased directly through Ticketmaster, please download the app on your mobile device or
visit Ticketmaster.com for more information.

Can I print my tickets at home?

PDF tickets are not available to print from home. With mobile entry, your phone is your ticket. If you do not have access to a smartphone and would like a printed ticket, please reach out to your local venue. If you are a subscriber, please reach out to your dedicated customer service hotline.

Do tickets need to be printed to view them in my account via a mobile device?

No. If tickets were already printed, then your account within Account Manager will display the existing barcode. If tickets have not already been printed, then within Account Manager a barcode will be generated when the tickets are retrieved.

When I retrieve a ticket within Account Manager via a mobile device, will it invalidate existing tickets that were previously printed?

No. If tickets were already printed, then your account will display the existing barcode via a mobile device.

When should I access my mobile ticket?

To ensure seamless entry, we highly recommend accessing your tickets and adding them to your phone’s digital wallet app before arriving to the theatre. We recommend adding only your next show to your phone, rather than adding all of your season shows at one time.

In addition to the barcode which will be scanned at the door, your mobile ticket also has your seating information including your section, row, and seat number. Be prepared to show your mobile ticket to the usher who will direct you to your seat.

What if I cannot see my tickets?

If you are logged into your account and still do not see your tickets, please go to the box office or contact your local venue. All subscribers should reach out to their customer service hotline.

Can I use a screenshot of my ticket?

Tickets must be presented to the usher live from your account or via your phone’s digital wallet app.

Why won’t my ticket barcode scan?

If your screen brightness is too low, the scanners may have difficulty reading the QR code. Increase the brightness of your display to improve scanning. Only digital tickets generated from your account or your phone's digital wallet app will be accepted.

Can I have multiple tickets on a single phone?

Yes. Once you select your show, you will be able to swipe left or right to see your available tickets.

What if my entire party isn’t with me when I’m ready to enter?

You can easily send each member their ticket individually so they can enter at their convenience. By using the "Transfer" feature in Account Manager, your tickets can be sent directly to them via their email address. They will receive a notification email with instructions on how to retrieve their ticket. We highly suggest sending them ahead of time before your show.

How do I send a ticket?

Once logged into your account:
Step 1: Select Manage My Ticket(s), then choose the event you’d like to transfer and tap Send.

Please note that not all tickets are eligible for transfer. If they are not, the transfer option will not be shown.

Step 2: Select the tickets you’d like to transfer and tap Done, followed by Confirm.

Step 3: Add the email address of the person you’d like to send the ticket(s) to and select Done.

Does the person I send tickets to need an account?

Yes. If they don’t already have one, they will be prompted to create one during the ticket acceptance process.

If I forward tickets to the wrong person, can I recall the tickets?

Yes, you can reclaim tickets as long as they have not already been accepted by the recipient.

What if I lose connectivity after I’ve retrieved my tickets?

Connectivity may be intermittent at the theatre; we encourage you to access your tickets in advance and add them to your phone’s digital wallet app before arriving to the theatre.

Adding tickets to your phone’s wallet will save your ticket data to your phone's digital wallet. As long as those tickets are still valid, they can be accessed at any time without requiring an internet connection.

What if my mobile device’s battery dies?

We encourage you to charge your device before you come to the theatre, but you may always go to the box office for assistance.

If your question has not been addressed, please reach out directly to the most appropriate department:

Marcus Center Box Office
929 N Water Street
Milwaukee, WI 53202
414.273.7206


Administrative Offices
123 E State Street
Milwaukee, WI 53202
414.273.7121


Contact the Marcus Center via email
info@marcuscenter.org