AS WE RE-OPEN:
The health and safety of all our audience members, staff, volunteers, resident groups, and visiting shows continues to be the Marcus Center’s highest priority. As we look forward to reopening our doors, we are dutifully monitoring all CDC guidelines and best practices in response to the COVID-19 pandemic. We are committed to enhancing our safety plan and implementing new measures throughout the building and grounds to create a safe environment while welcoming guests back.
✓ Contactless Ticketing -The Box Office and House staff will be taking measures to limit contact as much as possible, including moving to an all digital ticketing system, contactless scanning, and patrons being seated 6 feet apart at events.
✓ Hand Hygeine - Hand sanitizer stations are positioned throughout the building for your convenience.
✓ Healthy Team - All employees and vendors are required to sign off on a health check before entering the building, as well as wear masks at all times and frequently wash their hands during shifts.
✓ HVAC Upgrade – Our recently installed state-of-the-art HVAC system continually introduces outside air into every inch of the building while doing a full air turnover every 20 minutes, all while maintaining comfortable temperatures for our guests.
✓ Safe Parking - The Marcus Center Parking Structure will utilize self-payment kiosks at all gates in order to limit person-to-person contact. Parking Staff will wear masks and gloves at all times and will disinfect kiosks after each transaction.
✓ Sanitation - Our staff will deep-clean after every performance, including santiation of all touchable surfaces using EPA-approved cleaning agents and electrostatic disinfectants.
HEALTH AND SAFETY PROTOCOLS FOR OUR GUESTS:
✓ Clear Bags Only - Our Security plan has been modified to limit contact between individuals. Because of this, no bags except transparent bags will be allowed into the Center. We suggest that all nonessential bags be left at home or in the trunk of your car before entering the Marcus Center.
✓ Mask Policy (Updated 6.21) – Mask Policy – All patrons are currently required to wear a mask while inside the Marcus Center. This applies to all adults and to children over the age of 3.
Masks are currently not required for Outdoor Events.
✓ Physical Distancing - Practice social distancing with staff and your fellow audience members and follow all spacing markers throughout the building ie. Bathrooms, Box Office etc.
✓ Stay at home if you’re ill or symptomatic – Refunds or exchanges will be available until curtain time for patrons who cannot attend a performance due to COVID-19 related issues.
For more information, please view the Marcus Performing Arts Center's COVID-19 SAFETY PLAN
Our safety protocols may change based on evolving guidelines from health and safety experts and government authorities. You will receive a notification prior to your event with any updates to these protocols.
Guests with accessibility questions or who require additional assistance related to the venue’s COVID-19 policies may email email@example.com or call 414-273-7206. Please note: Events are being planned at full capacity, subject to applicable law and governmental approval.
Still have questions? Please reach out!