Change in COVID policies at the Marcus Center in Milwaukee

In alignment with new local and national guidance from the Milwaukee Health Department and the CDC, the Marcus Performing Arts Center will no longer require proof of COVID-19 vaccinations or proof of negative test within 72 hours of events for all audience members attending performances beginning on March 14, 2022. 

As part of a phased approach, we will also shift to a mask-optional policy on March 28, 2022, replacing our current mask-mandatory venue policies.

This announcement is made with the support of the City of Milwaukee Health Department and in alliance with the larger Milwaukee arts community. 

WHAT WE ARE DOING AND POLICIES FOR OUR GUESTS

✓ Buy With Confidence - If an event is canceled you will receive a full refund. If an event is postponed or rescheduled you will have the option of using your tickets for the new date or may request a refund. These policies apply to all tickets purchased through our secure links or through TicketMaster. We cannot however honor transactions purchased through third parties. Please beware of buying tickets from other ticketing sites.

Contactless Ticketing - Touchless Mobile Ticketing
Log into your account via your mobile device to access your tickets. We recommend you do this and add your ticket to your phone's wallet now to avoid issues with connectivity when trying to enter the theater. There will be self-scan kiosks just past the security screening. If any issues arise please visit the Box Office window or an usher for assistance.

Hand Hygiene - Hand sanitizer stations are positioned throughout the building for your convenience.

Healthy Team - All employees and vendors are required to sign off on a health check before entering the building, as well as wear masks at all times and frequently wash their hands during shifts.

HVAC Upgrade – MPAC Building Automation System (BAS) has been optimized to control the MPAC’s 24 variable speed fans, monitor system filters, humidity, outside air temperatures and continually introduce outside air into the building.  All building air is changed over every 17 minutes.

A state-of-the-art needlepoint ionization system from Global Plasma Solutions has been installed to clean the air and free it of particles that could be carrying and spreading bacteria, virus or other airborne particles.

Safe Parking - The Marcus Center Parking Structure will utilize self-payment kiosks at all gates in order to limit person-to-person contact. Parking Staff will wear masks and gloves at all times and will disinfect kiosks after each transaction.

Sanitation - Our staff will deep-clean after every performance, including sanitation of all touchable surfaces using EPA-approved cleaning agents and electrostatic disinfectants.


 

Wear a mask Marcus Performing Arts Center

HEALTH AND SAFETY PROTOCOLS FOR OUR GUESTS:

 Large bags and Backpacks* - are prohibited inside the Marcus Performing Arts Center for all events. Purses, handbags and satchels are allowed but are subject to security inspection.

Exceptions will be made for bags or carriers used for medical purposes.

*Backpacks or oversized bags can be defined as any bag that would be considered luggage as opposed to everyday use. Larger purses can be inspected and allowed into the facility.  Back packs, duffle bags, or large briefcases should be returned to vehicles. 
 
Stay at home if you’re ill or symptomatic – Refunds or exchanges will be available until curtain time for patrons who cannot attend a performance due to COVID-19 related issues.

Our safety protocols may change based on evolving guidelines from health and safety experts and government authorities.  You will receive a notification prior to your event with any updates to these protocols.

Guests with accessibility questions or who require additional assistance related to the venue’s COVID-19 policies may email tickets@marcuscenter.org or call 414-273-7206. Please note: Events are being planned at full capacity, subject to applicable law and governmental approval.

Still have questions? Please reach out!

email: tickets@marcuscenter.org
call: 414-273-7206