Established in 1969, the Marcus Performing Arts Center (MPAC) is the premier performing arts community gathering space in Southeastern Wisconsin and acts as an energizing force that connects our community to the world through collaboration, innovation, social engagement and the transformative power of live performing arts. MPAC presents a diverse mix of cultural arts programing including touring Broadway, and the world’s best in contemporary dance, jazz, global music, and concerts, provides high quality arts education and engagement experiences, and is home to several resident companies including the Milwaukee Ballet, Florentine Opera, First Stage and Black Arts MKE. MPAC is committed to racial equity, diversity, and inclusion (REDI) focusing on Representation, Inclusion, and Investment to build bridges between diverse members of our community.
Job Title: Usher
Department: Event Services
FLSA Status: Non-Exempt
Employment Status: Part Time
Under the general supervision of the Director of Event Services and Theater Manager, the Usher provides exemplary customer service to the tenants and patrons of the Marcus Performing Arts Center to ensure a smooth operation of the Event Services Department.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Carry out the duties outlined in the Usher Department Manual.
• Provide respectful, attentive, professional and friendly service to all patrons, members of performing groups, and the organizations that we serve.
Ensure safety of patrons by enforcing MPAC’s COVID-19 Safety Plan and all safety protocols.
• Assist patrons with the self-service ticket scanning process and check out procedures for wheelchairs, booster seats and listening devices.
• Assist patrons with seating location, traffic flow pattern and general navigation through the theater before, during and after each performance.
• Enforce the performing groups policies during each event.
• Report emergencies to the Theater Manager, Head Usher, Usher Captain, or Security Guard. Carry out the directions of management in emergency situations.
• Conduct merchandise sales transactions, when needed.
• Monitor the cleanliness of the theater before, during and after each performance.
This job describes the general nature and scope of responsibilities for this position. Please note other duties and responsibilities may be assigned or removed at any time.
• Assist with dressing/undressing tables, setting up/taking down easels, setting up/taking down directory signs, and setting up/moving crowd control stanchions, when needed.
The requirements listed below are representative of the knowledge, skill, and/or abilities required.
Education and Experience
Two years of high school or equivalent. Ability to work a varied schedule including weekends.
Certificates, Licenses, Registrations
CPR and automated external defibrillator certification, a plus but not required.
Knowledge, Skills and Abilities
• Ability to act calmly in emergency situations.
• Excellent organizational skills and attention to detail.
• Tactful, clear and concise oral and written communication.
• Ability to identify and resolve problems in a timely manner. Gather an analyze information skillfully.
• Ability to effectively communicate to various levels of the organization and to the public.
• Ability to be appreciative of multiple diverse perspectives, and a commitment to the organization’s initiatives regarding diversity, equity, accessibility, and inclusion.
Other Skills and Abilities
• Must understand the seat section identification, seat numbering, and floor plans of the theaters.
• Must understand how to operate a ticket scanner and the action to take when error messages appear.
WORK ENVIRONMENT / JOB SPECIFICATIONS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing this job, the employee is extensively required to stand, sit, walk, talk or hear and operate, handle or touch. The employee is occasionally required to climb or balance, stoop, kneel, crouch or crawl and reach above shoulders. The employee is occasionally required to lift program boxes, move stanchions, easels, and directory signs. The duties of this job require the use of close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. While performing the duties of this job, the employee is exposed to the following: work in high, precarious places; and work in outdoor weather conditions.
The noise level in the work environment is usually moderate.
Starting salary is $12.00/hour based on experience.
Send resume, cover letter and three references to email@example.com
Marcus Performing Arts Center is an equal opportunity employer.