House Policies

Refunds/Exchanges

Single tickets purchased for the Marcus Center are generally not available for refunds or exchanges. For further information call the MCPA Box Office directly and speak to a phone agent.

All ticket sales are considered final – please check your tickets carefully upon receipt to ensure they are for the correct date and time.

Performances are very rarely canceled due to inclement weather. Unless a performance does cancel due to the weather, we regretfully cannot offer exchanges or refunds.

Cameras and Recording

The use of cameras and recording equipment is strictly prohibited. Exceptions are made for graduations and a few other events. Please call the Event Services Director at 414.273.7121 ext. 312 – if you have questions.

Cell Phones

Please limit phone conversations to the lobby. Cell phones must be turned off before the start of the performance.

Children

All patrons entering the theater require a ticket regardless of age. Some performances have set age limits for younger children. If you have any questions regarding age requirements or recommendations regarding a specific show please call the MCPA Box office directly.

Broadway policy: To help ensure the enjoyment of all our patrons, children under four (4) years of age may not generally attend our Broadway productions. Although some of our Broadway productions are suitable for children, parents should contact our Box Office Staff at 414.273.7206 to determine the suitability of the show for their children’s attendance.

Milwaukee Symphony Orchestra Policy: Children six (6) years of age and older are welcome to attend regular concerts of the Milwaukee Symphony Orchestra when accompanied by an adult. Kinderkonzerts are designed especially for children ages 3 to 10.

Doors Open/House Open

Lobby: Generally, the lobby is open at least 60 minutes before curtain.

Opening The House: Generally, the theater is opened for seating approximately 30 minutes before the performance or event begins.

In Uihlein Hall, we restrict patron access to Levels Four and Five until the house is opened for seating.

Beverage Policy

Uihlein Hall: Patrons are allowed to take covered beverages inside of Uihlein Hall for Broadway Shows and events presented by the Marcus Center. Some performing groups only permit bottled water to be carried into Uihlein Hall.

Vogel Hall: Covered beverages are allowed in Vogel Hall.

Todd Wehr Theater: Bottled water is allowed in Todd Wehr Theater.

Beverages purchased outside of the Marcus Center are not allowed to be carried into our theaters.

Latecomer Seating

The management of each Broadway Series show or each performing arts group establishes late seating policies individually. The Marcus Center staff enforces all late seating policies set forth by these entities. Please refer to each performing company’s individual website for further information.

Smoking

The Marcus Center is a smoke-free facility including inside Peck Pavilion – our outdoor performance venue. This policy also prohibits the use of electronic cigarettes.